Frequently Asked Questions
Contact customer support if your question is not in the FAQ section.
Installation and Compatibility
You need to download the compressed product file, open it and start the setup by launching the installer file. Ensure it is properly scanned and activated within your DAW’s plugin manager.
Our products are compatible with a wide range of popular DAWs that work with VST-s, such as Ableton Live, Logic Pro, FL Studio, Cubase, and more. Please check the product description and user manuals, or contact our support team for specific compatibility information.
Yes, our plugins and softwares have certain system requirements. Please refer to the product description or user manual for detailed information on supported operating systems, processor speed, RAM, and other specifications.
Yes, our plugins and softwares are compatible with both Windows and Mac operating systems. Please check the system requirements for each plugin to ensure compatibility with your specific setup.
To unlock the full potential of our cutting-edge plugins and softwares, you’ll need to make a purchase and activate them using our key-based authentication system.
When opening the software, you will see a pop-up that prompts you to enter your “answer code.” Simply copy the request code, then go to https://platonestudio.com. If you are signed in, go to My Account -> Orders -> Click the View button of the purchase that includes your plugin or software. There you can paste your request code. Then, you will receive the answer code you can copy and paste into the software.
With StraightSet, click on the text in the bottom left corner and follow the steps above.
IMPORTANT: Please note that software activation is tied to the hardware ID code of your computer. If any changes occur, please contact our support team here to obtain a new activation code.
Currently, our plugins and software are intended for use on a single computer to prioritize safety and security. This means they cannot be transferred to another user without prior authorization. However, we understand the need for flexibility, and we are actively working on a solution to make the transfer process smoother in the future. If you require assistance with transferring your license, please reach out to our support team who will be happy to assist you. We appreciate your understanding and patience as we strive to improve the user experience.
Sample packs can be imported into your DAW, allowing you to access and manipulate individual samples within your music projects. You can use them to create drum patterns, melodic elements, and textures to enhance your tracks.
Yes, our sample packs are designed to be royalty-free, meaning you can use them in your music productions without any additional licensing fees. We encourage you to customize and modify the samples to suit your creative vision. Feel free to manipulate, process, and layer the samples to create unique sounds and compositions.
Sure! Our sample packs are designed for both personal and commercial use. You are free to use them in your commercial music projects, including songs, soundtracks, and other audio productions.
Purchasing and Downloads
After completing your purchase, you will find your product in your account’s Download or Orders section. You will also receive an email where you can download your purchased item. If you encounter any issues, please reach out to our support team.
We strive for customer satisfaction and aim to provide high-quality products. If you encounter any technical issues, please contact our support team within the specified refund period. We will assess your case individually and provide a suitable solution. It’s important to note that while we do not offer refunds as a standard policy, we do make exceptions in cases where there is a genuine software bug or technical problem that cannot be resolved.
At this time, we only offer a trial version of StraightSet. However, we provide a range of free products, blogs, videos, and demos that can give you a comprehensive understanding of the capabilities and quality of our plugins. These resources offer valuable insights into the features, sound, and user experience, allowing you to make an informed decision before making a purchase. We strive to provide detailed information and examples to help you assess whether our plugins align with your specific needs and preferences.
At this time, we do not offer educational discounts for students or teachers. However, we continually review our pricing and promotions, so we recommend checking our website or subscribing to our newsletter to stay informed about any future discounts or special offers that may be available. We appreciate your interest in our products and value your feedback.
Support and Updates
Yes, we provide dedicated customer support. If you have any questions, or issues, or need assistance with our plugins or sample packs, please don’t hesitate to contact our support team. We are here to help you.
We value feedback from our customers. If you have suggestions or feature requests for our plugins or softwares, please reach out to our support team. We consider all requests and strive to improve our products based on user feedback.
Yes, updates are typically included with your product purchase. We strive to improve and enhance our products over time, and updates are provided to our customers free of charge. However, please note that new versions or upgraded versions of a given plugin or software may be released as separate products and may require additional purchases. We will always communicate and provide clear information regarding any costs associated with new versions, allowing you to make an informed decision.
Yes, our plugins and softwares are accompanied by user manuals or documentation that provide detailed instructions on installation, usage, and various features. These resources ensure you have a smooth experience with our products.
When a software update is available for our products, you receive a notification in the software and also an email with instructions on how to download and install the update. Updates are typically provided through our website or via your user account.
We offer our plugins in various formats, including VST/VST3/AU. This ensures compatibility with different DAWs and operating systems. Please check the product description for the available formats.
Yes, our plugins are optimized for real-time performance to ensure minimal latency and smooth operation within your DAW. We understand the importance of a responsive and efficient workflow for music production.
Our plugins are designed to be installed and authorized on a single computer. Each plugin license is tied to a unique hardware ID, ensuring the integrity of our licensing system. Therefore, the use of our plugins is limited to the computer on which they are initially installed and authorized. If you need to use the plugins on another computer, a separate license would need to be obtained. We appreciate your understanding of our licensing policy and encourage you to reach out to our support team if you have any further questions or concerns.
Our plugins are designed to work seamlessly with virtual instruments and hardware synthesizers within your DAW. They can complement and enhance the sounds generated by these instruments, allowing for greater creativity and sonic possibilities.
No, our sample packs are licensed for personal use only. Redistribution or reselling of the sample packs is strictly prohibited and a violation of our terms and conditions.